FAQ
Q.
Do you do any custom orders?
Yes! Custom orders are our favorites. We love making your vision come to life! Email maddisonavedesigns@gmail.com for all custom order inquiries. Please note that lead time for custom orders will vary as each item is unique.
Q.
Do you ship or offer local pick up for home decor items?
Yes!
We ship in the continental US Only.
Local pick up in Lincoln, Rhode Island is available. All pick ups must be scheduled in advance.
Q.
Do you ship your rentals?
We unfortunately do not ship any of our rental pieces. All rentals are available for RI/MA/CT events only. Please inquire if your event is outside of this area.
Q.
Do you have a rental minimum?
We have a $800 minimum (up to 40 miles from 02865) to qualify for delivery service from our team. For events further than 40 miles, please inquire for pricing.
Q.
Do you deliver and set up the rentals?
Yes, we do! Delivery rates begin at $300 and can go up depending on distance to and from the location. If your venue requires same day pick up, a late night retrieval fee may be added.
All packages and most of our larger rental (Large and X-Large) and antique/vintage pieces require delivery, setup and pick-up from the Maddison Ave team.
Delivery, setup and pick-up: Our team will transport your rental pieces, arrive to securely set up, display and touch up all rental pieces so that they look perfect for your special day/event. Our team will then return after your event or next day to breakdown and retrieve all rental pieces.
Q.
What Happens if a rental gets damaged?
Things happen and we understand! Our team will assess the damage and will connect with you on cost to repair or replace. Our rental agreement outlines our policy more in depth for damaged rentals.
Q.
When should we reach out to book?
Rentals are booked on a first come first serve basis, we do not hold any dates! If you're certain that you would like to book us for your date please reach out as soon as possible.